ROLE DESCRIPTION:
As a Customer Service Representative with Adam Schechinger - State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency.
Your attention to detail, customer service skills, and desire to help people make you an ideal fit.
You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for.
We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Establish customer relationships and follow up with customers as needed.
Provide prompt, accurate, and friendly customer service.
Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
QUALIFICATIONS:
Dedicated to customer service
Able to effectively relate to a customer, answer their questions, and anticipate their needs.
Excellent communication skills to assist customers and coordinate with other agency team members
Proactive in problem-solving
BENEFITS:
39 hour a week work schedule.
Monday through Thursday from 8 am to 5 pm, and Friday from 9 am to 5 pm, with a 1-hour lunch each day.
A salary based on what your worth and not the least I’m willing to pay.
On my team.
Effort in equals money out.
Access to Group Health Insurance with premium assistance.
Access to Group Dental Insurance with premium assistance.
Vision Insurance coverage with $0 premium.
Group Disability Insurance with $0 premium.
Group Life Insurance with $0 premium
Paid Time Off after 90 days.
The ability to earn 1 hour of flex time each week.
Access to a retirement plan with an employer match.
Paid holidays.
One on one coaching with myself each month.
Want to work on a personal or professional goal and need some help? I spend time with my team and provide coaching and guidance to help you level up.
Access to an Employee Wellness Program.
The ability to earn a part of an annual agency bonus program paid out to my team in December of each year.
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