Front Desk Clerk

Job Overview: We are seeking a friendly and professional Front Desk Agent to join our team.
As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process.
This is a great opportunity for individuals with a passion for hospitality and guest relations.
Responsibilities: - Greet guests in a warm and welcoming manner - Assist guests with check-in and check-out procedures - Provide information about hotel amenities, services, and local attractions - Handle guest inquiries, requests, and complaints promptly and courteously - Maintain accurate guest records and handle reservations efficiently - Operate phone systems and handle incoming calls with professionalism - Ensure the lobby area is clean, organized, and presentable at all times - Collaborate with other hotel departments to ensure guest satisfaction - Follow all hotel policies and procedures to maintain a safe and secure environment Experience: - Previous experience in hotel management or front desk operations is preferred - Bilingual or multilingual skills are a plus - Strong knowledge of hospitality industry practices and standards - Excellent communication skills, both verbal and written - Proficient in using phone systems and demonstrating proper phone etiquette - Ability to handle difficult situations with patience and professionalism - Strong organizational skills with attention to detail - Exceptional customer service skills If you are passionate about providing exceptional guest experiences and have the necessary skills to excel in this role, we invite you to apply for the position of Front Desk Agent.
We offer competitive compensation and benefits packages, as well as opportunities for career growth within our hospitality organization.
Job Type: Part-time Pay: $11.
00 - $13.
00 per hour Expected hours: 15 – 25 per week Schedule: * Day shift * Evening shift * Morning shift * Weekends as needed Work setting: * In-person Ability to Relocate: * Oxford, IA 52322: Relocate before starting work (Required) Work Location: In person