Job Title: Part-Time Customer Service Representative (Temporary: March 1, 2024-June 30, 2024)
About Us: Quality Care Lawn has been serving the Iowa City and Cedar Rapids area since 1980.
We have a great reputation for quality service.
We are a fast-growing lawn care company in the corridor and are a fun and friendly place to work.
If you have a positive attitude and take pride in your work, you would be a great addition to the team!
Job Summary: Our Customer Service Representatives are the voice of our company, responsible for preserving and maintaining customer relationships.
Primary responsibilities include customer service through phone and email and becoming a master of the products and services offered.
Along with additional administrative office duties.
Primary Duties and Responsibilities:
Answer and direct phone calls, emails, and correspondence to appropriate staff.
Assist and monitor all communications to ensure timely response to client inquiries and commentary.
Process customer payments, assist with collection efforts, and occasionally prepare bank deposits.
Create and maintain in our client database software new client services, commercial maintenance contracts, and new leads.
Scheduling and maintaining routing for Lawn Health Care applications and notifying customers of upcoming services.
Prepare, extract, and compile reports as needed for management and supervisory staff.
Greet clients and perform reception and customer service responsibilities to walk-in guests.
Assist with general administrative office maintenance duties including, marketing, maintaining supplies, appointment scheduling, and light cleaning.
Other duties as assigned/required.
Required Qualifications and Skills:
High school diploma.
1+ years of customer service experience.
A “can-do” attitude and enthusiasm to assist with a wide range of products and services.
Must be able to work independently and as part of a team.
Able to adjust priorities as situations require.
Must have excellent written and verbal communication skills and attention to detail.
Experience with Google Workspace, Microsoft Office, and cloud-based applications.
A pleasant and professional telephone manner and enthusiastic personality.
Very strong organizational and prioritization skills.
Physical Requirements:
Must be able to perform the following physical activities: sitting for long periods of time, reaching, grasping, talking, hearing, and repetitive motions.
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