RN Clinic Manager Oral Surgery

Contribute to the oversight and delivery of health care services through leadership and management of nursing, clinical services, and operations.
Lead and manage functions to ensure that health services, medical care, medical/health professions education are delivered effectively and efficiently.
Efforts are focused on organizing, managing, evaluating, and improving health care operations in the Department of Oral Surgery, including supporting education and research activities that occur within the clinical areas.
Responsible for the administrative interface and coordination of clinical operations with Hospital Administration and the Carver College of Medicine Clinical Departments.
Financial Management · Develop budget priorities that are responsive to clinic needs and align with departmental and institutional strategies and priorities.
Actively engage with clinic governance in collaboration with hospital and department leaders.
· Provide financial projections and operational recommendations to meet or exceed budget targets.
· Collaboratively develop a staffing plan and monitor staffing costs, manage inventory levels, track supply usage, and develop cost containment strategies.
· Identify creative solutions for staff scheduling and staff flexibility.
· Manage financial and productivity data; review, analyze, and evaluate clinic and nursing performance relative to targets.
Investigate gaps in meeting targets and propose adjustments or solutions.
· Ensure that fiscal goals are clearly understood by staff and that objectives are met.
· Actively monitor budgets in collaboration with department leadership and evaluate performance relative to targets.
Investigate and resolve discrepancies.
· Participate in developing hospital budgets with hospital and department leadership.
· Assess needs for capital and minor equipment, furniture replacement, and personnel resources.
Submit proposals to departmental and hospital leadership with appropriate justification.
Meet budgetary targets.
· Ensure maintenance and adherence to regulatory standards set by state, federal, UIHC, and University policies and procedures.
· Understand and practice “Lean” standards for clinical operations.
Identify opportunities for clinical operations improvement.
· Motivate staff to high performance by exercising strong stewardship of university resources.
· Serve as primary leadership for clinical nursing practice.
Patient Care/Service Delivery · Organize and lead the delivery of nursing care for designated patient care areas.
· Identify needs, trends, and forecasts to provide patient care.
· Monitor patient volume and ongoing changes in patient diversity, acuity, and complexity.
· Identify trends and determine QA priorities.
· Recommend QA and patient/customer satisfaction strategies.
· Assess care coordination within multidisciplinary team to maximize customer service and continuity of care.
· Develop and monitor plans in coordination with clinic governance and department leadership to enhance patient satisfaction and implement best practices and new models of care/service.
· In collaboration with hospital and department leadership, ensure that clinical operations are reviewed regularly and in compliance with UIHC, The Joint Commission, and other regulatory agencies.
· Oversee and ensure compliance of safety regulations.
· Work collaboratively with department and hospital leadership in review of outpatient health care delivery.
Identify systematic problems with clinical operations and recommend solutions.
· Develop flexible staffing plans and reallocate resources to ensure optimal patient care.
· Investigate directed patient experience concerns and provide follow-up as delegated to ensure patient satisfaction.
· Model and promote the Service Excellence model for patient care and staff satisfaction.
Planning and Goal Management · Interpret, communicate, implement, and monitor goals and objectives articulated in the institutional, departmental and/or divisional strategic plan.
· Develop action plans and provide progress reports to hospital and department leadership for clinical areas that meet strategic goals.
· Collaborate with hospital and department leadership to identify opportunities for process improvement and improved efficiencies.
· Function innovatively to anticipate and solve problems creatively.
· Prepare and/or assist with developing plans to ensure excellent patient experience scores.
· Incorporate feedback in planning and providing services.
Human Resource Management · Responsible for the recruitment in collaboration with clinic governance, hospital and department leadership and training of personnel to maintain an appropriate skill mix and number of staff.
· Supervision of assigned clinical staff.
· Make effective and timely recommendations in matters of hiring, promotion, transfer, and disciplinary action(s).
Make appropriate hiring decisions in collaboration with department and hospital leadership and staff.
· Reviews attendance data, recognizes trends and takes appropriate follow-up with staff.
· Develop and maintain knowledge of University of Iowa policies and Federal laws regarding leave and accommodation processes.
· In collaboration with human resources representative(s), ensure a consistent approach to HR management · Adhere to all UIHC guidelines and labor-management agreements.
· Ensure that all employees are treated with respect and in a manner consistent with university policies related to equal employment opportunity and diversity.
· Provide feedback to leadership, detect performance problems, and provide recommendations regarding corrective action, as necessary.
· Hold staff members accountable for high performance and high engagement by articulating expectations, monitoring performance, and providing feedback consistently across areas of responsibility.
· Prepare and/or assist with developing resource allocations and staffing models.
· In collaboration with human resources, finance, hospital administration, and department leadership, use analytical tools related to workforce utilization and productivity and other operational metrics relevant to the workforce management.
· Create an atmosphere which provides for effective recruitment and retention of qualified staff.
· Prepare and/or assist with developing workforce models aligned with clinical demand and efficiency · Maintain a diverse and inclusive work environment for all staff members.
· Work closely and collaboratively with human resources and department and hospital leadership, complete performance evaluations, propose salary increases and career development plans.
· Schedule and direct work activities of assigned clinic staff.
· Encourage staff/employees to meet or exceed customer needs and expectations.
Communication & Collaboration · Advocate for needs of the clinic with healthcare leadership.
· Collaborate with the clinic governance and management leaders regarding program development, process improvements and budgets.
· Facilitate multidisciplinary participation to identify and implement process improvements.
· Facilitate and foster a collaborative relationship among staff and hospital and department leadership in a positive manner.
· Provide administrative interface and actively collaborate with hospital and department administration · Represent the clinic in meetings or on committees within UIHC.
· Build and sustain relationships; resolve conflicts; negotiate effectively; and develop collaborative working relationships.
· Work to ensure that all employees are respected and treated consistent with University policies in regard to equal employment opportunity and diversity.
Education Programs and Research Administration · Provide clinical education to develop staff competency, including for nursing practice.
· When relevant, oversee clinical education activities and agreements with other educational institutions.
· Manage appropriate staff level development initiatives in collaboration with department and hospital leadership to drive quality care and patient satisfaction.
· Collaborate with research staff to ensure clinical and research needs are met.
· Actively participate in and support the education of healthcare students.
· Lead implementation of standards of care and professional development.
Promote staff specialty & clinical certifications, including for nursing practice.
· Ensure adherence to regulatory standards (i.
e.
, The Joint Commission, OSHA, etc.
) · Educate and mentor staff in the management of patient care issues.
· Invest in own continuous learning and skill enhancement.
· Actively participate in benchmarking with similar practice sites, seeking and infusing best practices.
· Facilitate incorporation of quality management and evidence-based practices in nursing care.
· Support changes in nursing care using evidence-based practice.
Education Requirements Master’s Degree in Nursing or related field.
If Master’s Degree is in related field, Baccalaureate in Nursing is required.
If qualified applicant does not have Master’s Degree in Nursing, the applicant will need to complete an advanced degree in nursing, health care administration, or business administration within five years of beginning this position.
Current license to practice nursing in Iowa Experience Requirements · At least 3-5 years of comprehensive progressive healthcare leadership/administrative experience · Demonstrated skill in leadership/management and experience in clinical practice of nursing · Experience with unit/clinic operations including human resources, financial management, and compliance with regulatory environment with various federal and state agencies and the Joint Commission · Demonstrated ability to lead change · Must be proficient in computer software applications (e.
g.
, Microsoft Office) · Excellent written and verbal communication skills · Strong interpersonal skills and high emotional intelligence · Demonstrated job-related experience with and/or commitment to diversity in the work/academic environment Desired Qualifications · Previous clinic and/or procedure suite management experience · Previous experience in an academic medical center · Previous experience in the administration and management of clinical settings · Demonstrated results in improving patient satisfaction levels · Demonstrated results in improving clinical operations · Experience managing in a matrix reporting and unionized environment · Certification in a role or specialty through a nationally recognized professional nursing certification body · Commitment to inventory/maintenance of instruments, digital equipment, power devices (handpieces), burs, radiology equipment, dental implant equipment and operatory inventory/stock.
· Experience managing large number of daily add-ons appointments/cases to schedule in addition to scheduled appointments/cases · Previous experience managing/providing procedural sedation including general anesthetics (non-intubated, ambulatory).
Application Process: In order to be considered, applicants must upload a cover letter and resume (under submission relevant materials) that clearly address how they meet the listed required and desired qualifications of this position.
Job openings are posted for a minimum of 14 calendar days.
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.
For additional questions, please contact Kiley Skay at kiley-skay@uiowa.
edu.