Coding Coordinator - Professional Coding Division (PCD) - Patient Financial Services (PFS)

The University of Iowa Hospitals and Clinics department of Patient Financial Services is seeking a Coding Coordinator.
As a Coding Supervisor for the Professional Coding Division, you will support a culture of Service Excellence by delivering high quality customer service in a fast-paced environment and maintaining composure in difficult situations.
You must have the skills to provide providing accurate and comprehensive information (written and verbally) to clinic personnel, physicians, administration, providers, co-workers, and team members in a professional manner.
You must demonstrate compassion, empathy and respect to patient rights and confidentiality.
In this role, you will provide supervision to a core group of medical coding staff including training, scheduling, assigning, and evaluating work.
This position is eligible to participate in remote work and applicants who wish to work remotely will be considered.
Training will be held either ONSITE or via ZOOM from the HSSB building at a length determined by the supervisor.
Remote eligibility will be evaluated upon a satisfactory job training opportunity.
Per policy, work arrangements will be reviewed annually, and must comply with the remote work program and related policies and employee travel policy when working at a remote location.
Key Areas of Responsibility: Provide direction, assignments, feedback, coaching and counseling to assure outcomes are achieved.
Ensure staff achieve and maintain proper certification.
Team members could be primarily remote.
Monitor physician and/or facility coding and billing activities performed for the centralized departments with PCD through QA and productivity reviews to ensure compliance with all rules and regulations in a timely manner.
Provide education and training when deficiencies are identified, or new processes are implemented.
Prepare reports to assure quality and productivity expectations are being met.
Review medical record documentation and assign appropriate ICD-10-CM/PCS, CPT and/or HCPCS codes in accordance with coding/compliance policies, official coding, payor, and regulatory guidelines as needed.
Incorporate initiatives that improve compliance and reduce risks to the institution.
Act as a liaison for the department coding activities to the clinical department administration, physicians/providers, PFS billing staff, JOC and others.
Serve as resource and technical expert for complex coding/billing issues.
Work with staff to suggest additional avenues to resolve coding issues.
Communicate with coding staff, third party payors, clinic staff and patients to address and resolve patient account issues.
Advise staff and management regarding claim edits, denials, and payment trends.
Provide developmental and administrative assistance and expertise for data analysis, trending, and payer regulations/policies.
Prepare and distribute reports to summarize the results of department coding activities.
Develop and implement training programs to increase the skill and expertise of staff.
Implement new processes and targets developed by management.
Ensure processes for charge capture, charge processing is operating effectively.
May make recommendations based on analysis of data.
Work with HCIS, department administration, finance and others regarding appropriate coding, billing, and medical documentation.
Assist in planning and implementing various computer applications, software, databases, and bolt on products such as Epic, Computer Assisted Coding, Claims Manager, 3M, etc.
Gather information for submittal and respond to benchmark surveys or questionnaires required by external agencies.
Prepare reports to assure quality and productivity expectations are being met.
Classification Title: Coding Coordinator Department: Patient Financial Services Percent of Time: 100% Staff Type: Professional & Scientific Pay Grade: 3B Location: Hospital Support Services Building (HSSB) located in Coralville, IA This position is eligible to participate in remote work and applicants who wish to work remotely will be considered.
Training will be held either ONSITE or via ZOOM from the HSSB building at a length determined by the supervisor.
Remote eligibility will be evaluated upon a satisfactory job training opportunity.
Per policy, work arrangements will be reviewed annually, and must comply with the remote work program and related policies and employee travel policy when working at a remote location.
Equipment: Onsite – The department will provide a workstation which contains 3 (three) monitors, laptop/power cord, docking station/power cord, keyboard, mouse, headset, and desk supplies can be found in the supply closet.
Hybrid – while working onsite, the department will provide a workstation which contains 3 (three) monitors, a laptop/power cord, docking station/power cord, keyboard, mouse, headset, and desk supplies.
When working offsite, the employee will take their laptop/power cord to carry back and forth, a second docking station/power cord to keep offsite.
Prior to working offsite, the employee, at their own expense, will need to supply 2 (two) monitors, a keyboard, a mouse, and provide a screen shot of the domicile internet speed (minimum 30mb download and 10mb upload) and a picture of the office setup.
Remote - when working offsite, the department will provide the employee a laptop/power cord, docking station/power cord, headset.
Prior to working offsite, the employee, at their own expense, will need to supply 2 (two) monitors, a keyboard, a mouse, and provide a screen shot of the domicile internet speed (minimum 30mb download and 10mb upload) and a picture of the office setup.
Education Required: Bachelor’s degree or an equivalent combination of education and experience.
Experience Requirements: Certification as an RHIT, RHIA, CPC, CCS, CCSP or equivalent through a nationally recognized credentialing body such as AHIMA or AAPC.
One or more years of medical coding experience.
Knowledge, understanding and experience with CMS regulations or industry standards.
Knowledge of anatomy and physiology.
Medical terminology knowledge.
Proficiency with standard office computer software applications (i.
e.
, Microsoft Office Suite) Excellent, professional verbal and written communication skills to provide outstanding customer service and support a "Service Excellence" environment working with a professional and patient population.
Demonstrated ability to work effectively in ambiguous and complex situations and to drive for conflict resolutions in positive, professional manner.
Ability to prioritize and coordinate inquiries from patients, staff, and administration.
Excellent analytical skills and a strong attention to detail with accuracy with the ability to achieve or exceed organizational and individual performance goals.
Desirable Qualifications: Bachelor's degree in Health Information Management (HIM) or related field Supervisory experience (typically 1 or more years supervising medical coding and/or billing).
Knowledge of University policies, procedures, and regulations.
Experience utilizing Epic.
Knowledge of Coding policies and procedures at the University of Iowa Hospitals and Clinics.
Application Process: In order to be considered for an interview, applicants must upload the following documents and mark them as a “Relevant File” for the submission: Resume (optional) Cover Letter Job openings are posted for a minimum of 14 calendar days and may be removed from posting and filled any time after the original posting period has ended.
Applications will be accepted until 11:59 PM on the date of closing.
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.
Up to 5 professional references will be requested at a later step in the recruitment process.
Successful candidates will require a work arrangement form to be completed upon the start of your employment.
Per policy, work arrangements will be reviewed annually, and must comply with the remote work program and related policies and employee travel policy when working at a remote location.
For additional questions, please contact Veronica Clark at veronica-clark@uiowa.
edu.
Applicant Resource Center: Need help submitting an application or accepting an offer? Support is available! Our Applicant Resource Center is now open in the Fountain Lobby at the Main Hospital.
Hours: Tuesdays & Thursdays 2:00pm – 4:00pm Or by appointment - Contact TAHealthCareSupport@healthcare.
uiowa.
edu to schedule a time to visit.